Return & Refund Policy

At dotcarparts.com, customer satisfaction and vehicle reliability are our top priorities. Here are the clear guidelines for returns, replacements, and refunds.

1. Return Window

Eligible auto parts may be returned or exchanged within 7 days from the date of doorstep delivery, provided the conditions below are met.

2. Return Eligibility Criteria

• The item must be unused, uninstalled, and in its original manufacturer packaging with all seals, barcodes, and tags intact.
• Items showing signs of installation attempts, grease, thread damage, or modified wiring cannot be accepted for return.
• Electrical & Electronic Parts: Sensors, ECUs, wiring harnesses, and ignition components are subject to testing prior to exchange/refund approval.

3. Incorrect or Damaged Items

If you receive a defective part or an item that does not match the confirmed order specifications:

• Notify us within 48 hours of delivery via WhatsApp with clear photographs of the part and packaging.
• We will arrange for collection and provide an immediate replacement or full refund at no additional delivery cost.

4. Refund Processing

• Refunds are initiated once the returned part is inspected and approved at our facility.
• Payments made online will be refunded to the original payment method within 5–10 business days.
• Cash on Delivery (COD) orders will be refunded via direct bank transfer to the customer's Oman bank account.